It is stressed that this online shop www.techsoundsystem.com, hereinafter also the Tech & Sound System, is the exclusive property of the company Audio Video Store Srl unipersonale.
The right of withdrawal is governed by the laws in force (Legislative Decree 206/2005).
In case of purchase of products or services on our online shop www.techsoundsystem.com the User has the right to withdraw from the contract without indicating the reasons, within 15 days. The withdrawal period expires after 15 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is obliged to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the indicated contacts.
Effects of withdrawal
If the User withdraws from the present contract, all the payments he has made to the Holder, including the delivery costs, will be reimbursed (with the exception of the additional costs deriving from the choice of a type of delivery different from the less expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the decision of the User to withdraw from this contract. Delivery costs will be reimbursed only in the event of a product that is different from what was ordered and not due to an incorrect purchase / rethinking by the end user. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not incur any costs as a consequence of such reimbursement. The reimbursement can be suspended until the goods are received or until the Customer demonstrates to have sent back the goods, if previous.
The User is requested to send back the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he / she communicated the withdrawal from the present contract. The deadline is met if the User sends back the goods before the expiry of the 14-day period. The User is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Limitations on the right of withdrawal on products
Products damaged or used, even partially, are not replaced or refunded. The User must insert a copy of the delivery document received inside the packing box.
The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, risk to deteriorate rapidly, are sealed and can not be returned for reasons of hygiene or are related to health protection and have been open after delivery.
Applicability of the clauses on withdrawal
The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who is qualified as a consumer, ie to the User acting for purposes unrelated to his business and professional activity.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an explicit declaration (for example, a letter sent by post, fax or e-mail). To this end it may use a withdrawal form (not necessary), or the following methods:
Email: email@example.com (with subject: "request to cancel order n. Xxx")
Recommended AR at the "Audio Video Store Srl unipersonale, Fraz. San Brizio n.124, 06049 Spoleto (PG) - Italy"
To comply with the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Method of return of the goods
The right of withdrawal can now be exercised:
a) through the use of the withdrawal form (present at the bottom of this page), recommended by us.
b) by any other explicit declaration with which the consumer communicates his wish to withdraw.
Please note that for legal purposes, any explicit written declaration of withdrawal of an order (by email, FAX or registered letter) is valid for the purpose of withdrawal.
If the consumer has received the goods covered by the contract, he / she is asked to send back the goods to the address of our registered office or to deliver them to us "Audio Video Store Srl unipersonale", Fraz. San Brizio n.124, 06049 Spoleto (PG) - or to the address that will be communicated by e-mail from time to time.The customer will be free to use the shipper who prefers to return the goods.
Complete catalog of exceptions to the right of withdrawal
1.The right of withdrawal referred to in Articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in respect of:
a) service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is not able to control and which may occur during the withdrawal period;
c) the supply of goods made to measure or clearly personalized;
d) the supply of goods that are liable to deteriorate or expire rapidly;
e) the supply of sealed goods that can not be returned for hygienic reasons or related to health protection and have been opened after delivery;
f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can take place only after thirty days and whose actual value depends on fluctuations on the market that can not be controlled by the professional;
h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repairs or maintenance work. If, on the occasion of such a visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary for maintenance or repairs, the right of withdrawal applies to such additional services or goods;
i) the provision of sealed audio or video recordings or sealed computer software that has been opened after delivery;
l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
m) contracts concluded at a public auction;
n) provision of accommodation for non-residential purposes, transport of goods, car rental services, catering services or services relating to leisure time activities where the contract provides for a specific date or period of performance;
o) the provision of digital content through non-material support if the execution began with the express agreement of the consumer and with his acceptance of the fact that in that case he would lose the right of withdrawal.
The transport costs for the return of the goods are charged to the consumer, as well as the responsibility for the transport of the goods object of the return.
It is advisable to insure the product at the chosen courier, taking care to carefully pack the goods, where possible by inserting the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc.
Except as provided below for the partial withdrawal, Tech & Sound System will reimburse, within 15 days from the moment in which Tech & Sound System became aware of the exercise of the right of withdrawal, the full amount of the value of the returned goods (with the exception of additional costs resulting from your choice of type of delivery different from the less expensive type of standard delivery offered by Tech & Sound System), through (if possible) the same method of payment used by the customer, or via a transfer procedure on the card credit / paypal / postepay or by bank transfer to the current account indicated by the consumer.
Request for cancellation of the order
The purchase order can be canceled in full if, at the time of the cancellation request, the shipment of the product is still under preparation and, in any case, if the amount has not yet been cashed; in this case, no cost will be charged to the customer.
You can contact us by calling the Tech & Sound System Customer Support Team at the telephone number 0743252287 (our operators are available from Monday to Friday from 10.00 to 12.30 and from 15 to 18).
If at the time of the request for cancellation of the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to Tech & Sound System.
Online dispute resolution for consumers
The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial manner any dispute concerning and / or deriving from contracts for the sale of goods and services stipulated on the network. As a consequence, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract stipulated with the Owner. The platform is available at the following link.
The Owner is available to respond to any query sent by email to the email address published in the Terms and Conditions.
(fill in and return this form only if you wish to cancel the contract)
Company Audio Video Store Srl unipersonale, Fraz. San Brizio n.124, 06049 Spoleto (PG) - Italiay
Tel. 0743252285 - email: firstname.lastname@example.org
With the present I / we (*) we notify the withdrawal from my / our (*) contract of sale of the following goods / services (*)
Ordered (*) / received (*)
Name of the consumer (s)
Address of the consumer (s)
Signature of the consumer (s) (only if this form is served on paper)
(*) Complete, deleting the wording useless. "