Termini e condizioni

Terms and Conditions (Rules of our shop)


Owner of www.techsoundsystem.com and related Services:

Audio Video Store Srl unipersonale
Fraz. San Brizio n.124
06049 Spoleto (PG) - Italy
Tel. 0743252285 Fax: 0743252289
email: info@techsoundsystem.com
VAT and CF: IT03548570542

POSTAL CODE. SOC: 10,000 i.v.



This document

This document constitutes a legal agreement between you, the User, and the company that manages www.techsoundsystem.com and governs your use of the website and, in any case, the use of the services provided. "Legal Agreement" means that the terms of such agreement, once accepted by the User, are binding for the latter. For simplicity, "User" "you" "yours" and similar terms, both in the singular and in the plural, refer to you, the User. "Www.techsoundsystem.com", "we" "our" and similar terms refer to the company that owns and operates www.techsoundsystem.com. "Www.techsoundsystem.com" refers to this site. "Services" means the features and functionality that you can use through www.techsoundsystem.com. "Contract" refers to this document. The contract is concluded in Italian. Other definitions can be found in the "Definitions" section at the end of this Agreement.

Acceptance of the Contract

In order to use the Services, you must read carefully and accept the Contract by clicking on the specific button for acceptance. If you do not accept the Contract you will not be able to use the Service.

Information on www.techsoundsystem.com

www.techsoundsystem.com is an e-commerce site that deals with the sale of consumer electronic goods.

Registration, Content of www.techsoundsystem.com and prohibited use


In order to use the Service or part of it, Users must register by providing, in a truthful and complete way, all the data requested in the relevant registration form and accept the privacy policy and the present general conditions. The User has the burden of keeping his login credentials.

Account cancellation and user account closure

Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time, through the interface of www.techsoundsystem.com or by contacting the Owner directly.

The Holder, in case of violation of these Terms, reserves the right to suspend or terminate the User's account at any time and without notice.

Content provided by third parties

The Owner does not make any preventative moderation on the contents or links provided by third parties shown on www.techsoundsystem.com. The Owner is not responsible for these contents and their accessibility.

Services provided by third parties

Users may use services or content included in www.techsoundsystem.com provided by third parties, but must first have read the terms and conditions of such third parties and have accepted them. Under no circumstances can the Data Controller be held responsible for the correct functioning or availability, or both, of services provided by third parties.

Usage not allowed

The Service must be used as set forth in these terms.
Users can not:

reverse engineer, decompile, disassemble, modify or create derivative works based on www.techsoundsystem.com or any portion thereof;
circumvent the IT systems used by www.techsoundsystem.com or its licensors to protect the content accessible through it;
copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided by www.techsoundsystem.com;
use any robot, spider, site search / retrieval application, or any other device, process or automated means for accessing, retrieving, scraping or indexing any portion of www.techsoundsystem.com or its contents;
rent, fire or sublicense www.techsoundsystem.com;
defame, offend, harass, enforce threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
use www.techsoundsystem.com in any other improper way that violates these Terms.


Purchasing process and user rights

Billing mode

Indirect electronic commerce is assimilated, even for the purposes of the VAT regulation, to mail order sales. For such cases the issue of the invoice is not mandatory, unless it is requested by the customer not later than the time of execution of the transaction, as provided by the art. 22, paragraph 1, n. 1) of the D.P.R. n. 633/1972 which states:


The issuance of the invoice is not mandatory, if it is not requested by the customer no later than the time of operation: 1) for the sale of goods made (...) by correspondence (....) The operations in comment moreover, they are not subject to the obligation of fiscal certification (by receipt or receipt) pursuant to art. 2, paragraph 1, lett. oo) of the d.P.R. 696/1996. The extract of the article reads: "They are not subject to the obligation of certification ... (receipt or receipt): oo) the supply of goods made by persons who carry out sales by mail, limited to these sales. "

Purchase procedure

Each order sent constitutes an offer for the purchase of products. Orders are subject to availability and discretionary acceptance by the Owner. The Holder accepts orders starting from a minimum amount of 5.00 € excluding shipping costs.
The User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is made by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form. The electronic submission of the purchase offer causes the User to pay the price indicated therein.

The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded when the Order Confirmation is sent by the Data Controller to the e-mail address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days from placing the order, to the email address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case the Holder will refund the price and shipping costs incurred by the User.

Terms of payment

www.techsoundsystem.com uses third-party payment processing tools and does not in any way come into contact with payment information - such as credit card information - provided.
The payment methods accepted by www.techsoundsystem.com are indicated in the ordering process.
If the owner of each of these third-party tools should refuse payment authorization, the Data Controller will not be able to provide the Service and will not be liable for any delay or failure to deliver.

Availability of products

Prices, descriptions or availability of products displayed are subject to change without notice. The inserted photos are indicative and do not constitute guarantee of the quality of the products.

Execution of the Order

The Order is executed in the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product.
The Owner can not be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.

Reserve of ownership

Until full payment of the price of the products ordered, the products remain the property of the Owner.

Prices and shipping costs

Unless otherwise specified, prices include applicable taxes.
Shipping costs are highlighted only at the time of completion of the order and, unless otherwise specified, are not to be considered included. These costs may vary, even significantly, due to the destination selected by the User.


Deliveries are made during normal business hours to the address indicated by the User and in the manner specified in the order summary. Unless otherwise specified, the products are shipped within 1/2 working days. Upon delivery, the User must verify the content by specifying any anomalies in the delivery form.
In case of failure to collect within the term established by the carrier, the products will be returned to the Holder, who will refund the price of the products, but not the shipping cost. The Owner can not be held responsible for errors in delivery due to inaccuracies or incompleteness in completing the purchase order by the User, nor for delays in shipping or damage that may have occurred to the products after delivery to the carrier, where this last was chosen and instructed by the User.

Guarantee of conformity

The guarantee of conformity of the products sold by the Seller in favor of the Consumer Customer is provided by virtue of the provisions contained in Legislative Decree 6 September 2005 no. 206 (Consumer Code) on guarantees in the sale of consumer goods. The Seller provides the official guarantee for the duration of 24 months from the date of purchase. The Consumer loses the right to assert the aforementioned guarantee if he does not denounce the defect of conformity within 2 months of its discovery. The warranty is valid for the following defects:

• the product does not correspond to the agreement;

• the product does not have the essential characteristics;

• the product does not correspond to the usual use and quality;

The Seller will not be responsible for any damage that may result from misuse or wear, handling or non-professional installation, malfunction due to short circuit. The warranty does not apply in case of factors unrelated to the normal use of the product, such as increases or decreases in tension, use of accessories inappropriate or forbidden by the manufacturers, falls, water, fire or improper or abusive use by the Customer or third parties persons not authorized by the manufacturer. The warranty is also excluded for defects that were already known by the customer at the time of purchase

Mode: it is up to the Customer, before returning a non-compliant item, and in order to assert the warranty, to agree, also via e-mail, with the Seller the methods of returning and delivering the product. The Seller undertakes to indicate to the Customer the place and the method of delivery of the product. Once the Product is received, the Seller will check it, also using the Manufacturer's facilities and, where the conformity defect is found, will send the Customer the repaired or replacement product.

If, at the end of the check, the product is not affected by a lack of conformity, the Seller will inform the Customer about the costs necessary for its repair or replacement. The costs of transporting products that do not show conformity defects will be charged to the Customer. In the event of a declaration of lack of conformity, the Seller will promptly contact the Customer to inform him and possibly propose the replacement of the defective product with alternative products of equivalent or higher value and quality.


The right of withdrawal is governed by the laws in force (Legislative Decree 206/2005).


In case of purchase of products or services on our online shop www.techsoundsystem.com the User has the right to withdraw from the contract without indicating the reasons, within 15 days. The withdrawal period expires after 15 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is obliged to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the indicated contacts.


Effects of withdrawal


If the User withdraws from the present contract, all the payments he has made to the Holder, including the delivery costs, will be reimbursed (with the exception of the additional costs deriving from the choice of a type of delivery different from the less expensive type of delivery standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the decision of the User to withdraw from this contract. Delivery costs will be reimbursed only in the event of a product that is different from what was ordered and not due to an incorrect purchase / rethinking by the end user. These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not incur any costs as a consequence of such reimbursement. The reimbursement can be suspended until the goods are received or until the Customer demonstrates to have sent back the goods, if previous.
The User is requested to send back the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he / she communicated the withdrawal from the present contract. The deadline is met if the User sends back the goods before the expiry of the 14-day period. The User is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal on products


Products damaged or used, even partially, are not replaced or refunded. The User must insert a copy of the delivery document received inside the packing box.
The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, risk to deteriorate rapidly, are sealed and can not be returned for reasons of hygiene or are related to health protection and have been open after delivery.


Applicability of the clauses on withdrawal


The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who is qualified as a consumer, ie to the User acting for purposes unrelated to his business and professional activity.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an explicit declaration (for example, a letter sent by post, fax or e-mail). To this end it may use a withdrawal form (not necessary), or the following methods:


Email: assistenza@techsoundsystem.com (with subject: "request to cancel order n. Xxx")


Recommended AR at the "Audio Video Store Srl unipersonale, Fraz. San Brizio n.124, 06049 Spoleto (PG) - Italy"


To comply with the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.



Method of return of the goods


The right of withdrawal can now be exercised:



a) through the use of the withdrawal form (present at the bottom of this page), recommended by us.




b) by any other explicit declaration with which the consumer communicates his wish to withdraw.



Please note that for legal purposes, any explicit written declaration of withdrawal of an order (by email, FAX or registered letter) is valid for the purpose of withdrawal.


If the consumer has received the goods covered by the contract, he / she is asked to send back the goods to the address of our registered office or to deliver them to us "Audio Video Store Srl unipersonale", Fraz. San Brizio n.124, 06049 Spoleto (PG) - or to the address that will be communicated by e-mail from time to time.The customer will be free to use the shipper who prefers to return the goods.

Complete catalog of exceptions to the right of withdrawal


1.The right of withdrawal referred to in Articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in respect of:

a) service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;


b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is not able to control and which may occur during the withdrawal period;


c) the supply of goods made to measure or clearly personalized;

d) the supply of goods that are liable to deteriorate or expire rapidly;


e) the supply of sealed goods that can not be returned for hygienic reasons or related to health protection and have been opened after delivery;

f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;


g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can take place only after thirty days and whose actual value depends on fluctuations on the market that can not be controlled by the professional;


h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repairs or maintenance work. If, on the occasion of such a visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary for maintenance or repairs, the right of withdrawal applies to such additional services or goods;



i) the provision of sealed audio or video recordings or sealed computer software that has been opened after delivery;


l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;


m) contracts concluded at a public auction;


n) provision of accommodation for non-residential purposes, transport of goods, car rental services, catering services or services relating to leisure time activities where the contract provides for a specific date or period of performance;


o) the provision of digital content through non-material support if the execution began with the express agreement of the consumer and with his acceptance of the fact that in that case he would lose the right of withdrawal.

Important notes

The transport costs for the return of the goods are charged to the consumer, as well as the responsibility for the transport of the goods object of the return.
It is advisable to insure the product at the chosen courier, taking care to carefully pack the goods, where possible by inserting the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc.

Except as provided below for the partial withdrawal, Tech & Sound System will reimburse, within 15 days from the moment in which Tech & Sound System became aware of the exercise of the right of withdrawal, the full amount of the value of the returned goods (with the exception of additional costs resulting from your choice of type of delivery different from the less expensive type of standard delivery offered by Tech & Sound System), through (if possible) the same method of payment used by the customer, or via a transfer procedure on the card credit / paypal / postepay or by bank transfer to the current account indicated by the consumer.


Request for cancellation of the order


The purchase order can be canceled in full if, at the time of the cancellation request, the shipment of the product is still under preparation and, in any case, if the amount has not yet been cashed; in this case, no cost will be charged to the customer.
You can contact us by calling the Tech & Sound System Customer Support Team at the telephone number 0743252287 (our operators are available from Monday to Friday from 10.00 to 12.30 and from 15 to 18).


If at the time of the request for cancellation of the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to Tech & Sound System.



Online dispute resolution for consumers

The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve in a non-judicial manner any dispute concerning and / or deriving from contracts for the sale of goods and services stipulated on the network. As a consequence, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract stipulated with the Owner. The platform is available at the following link.
The Owner is available to respond to any query sent by email to the email address published in the Terms and Conditions.




(fill in and return this form only if you wish to cancel the contract)





Company Audio Video Store Srl unipersonale, Fraz. San Brizio n.124, 06049 Spoleto (PG) - Italiay


Tel. 0743252285 - email: info@techsoundsystem.com



With the present I / we (*) we notify the withdrawal from my / our (*) contract of sale of the following goods / services (*)


Ordered (*) / received (*)


Name of the consumer (s)


Address of the consumer (s)



Signature of the consumer (s) (only if this form is served on paper)




Privacy Policy of www.techsoundsystem.com

This Application collects some Personal Data from its Users


contact info

         Data controller

         Riccardo Bocali - Audio Video Store Srl unipersonale, Fraz. San Brizio n.124 06049 Spoleto (PG) - Italy


View the Privacy Policy Complete and updated available by clicking here



Information concerning online dispute resolution pursuant to Art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission assigns consumers the possibility to resolve disputes online, pursuant to Art. 14 Par. 1 of the Online Dispute Resolution (ODR) on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can try to reach out-of-court agreements on disputes arising from online purchases and service contracts.

Free Shipping

For larger orders than 199€

Right of withdrawal

Always within 14 days

Safe payments

By SSL cryptography

Purchase Assistance

Do you have doubts? Contact Us!